SHIPPING & RETURNS
ORDER FULFILLMENT
We wait 12 hours after your order before processing it. This is to allow you to make any changes to your order (if required).
Tracking numbers are usually available 1-4 business days after you place your order. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 2-5 working days to show the correct location of your package.
At any time, you can contact our customer support at customerservice@blackonblackpeace.com for an accurate update on your order.
DELIVERY TIME
We promise 1-3 weeks delivery to the USA and the rest of the world. In most cases, orders within the USA normally take 5-7 business days to arrive.
Find out more about delivery to a specific country by contacting us via email at customerservice@blackonblackpeace.com
Please note that orders might get delayed for the following reasons:
Billing and shipping addresses are not the same.
High season
Order is pending a credit approval and verification.
An order which requires customization.
An order is shipped to remote country.
HASSLE-FREE RETURNS
We want customers to absolutely love their products! We do our best to ensure all products are in tip top condition when they arrive to you, however we do not refund returns for change of mind or can facilitate exchange if an alternate size is available.
Refunds and returns are only issued in the event of a manufacturing fault or damaged upon arrival as per consumer law. Our Return policy lasts 14 days (after you receive your order). To be eligible for a return, your item must be unworn, unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
Any item not in its original condition, appears to have been worn or damaged are not eligible for a return. If you are approved, then your store credit will be processed and we will be in contact with you via email. To complete your return, we require your receipt or proof of purchase. Please include this in your parcel when returning your item. If 14 days have gone by since you received your order, unfortunately we cannot offer you a return or exchange.
Orders purchased with a discount code are not eligible for a refund.
To begin a return please send an email at customerservice@blackonblackpeace.com
We wait 12 hours after your order before processing it. This is to allow you to make any changes to your order (if required).
Tracking numbers are usually available 1-4 business days after you place your order. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 2-5 working days to show the correct location of your package.
At any time, you can contact our customer support at customerservice@blackonblackpeace.com for an accurate update on your order.
DELIVERY TIME
We promise 1-3 weeks delivery to the USA and the rest of the world. In most cases, orders within the USA normally take 5-7 business days to arrive.
Find out more about delivery to a specific country by contacting us via email at customerservice@blackonblackpeace.com
Please note that orders might get delayed for the following reasons:
Billing and shipping addresses are not the same.
High season
Order is pending a credit approval and verification.
An order which requires customization.
An order is shipped to remote country.
HASSLE-FREE RETURNS
We want customers to absolutely love their products! We do our best to ensure all products are in tip top condition when they arrive to you, however we do not refund returns for change of mind or can facilitate exchange if an alternate size is available.
Refunds and returns are only issued in the event of a manufacturing fault or damaged upon arrival as per consumer law. Our Return policy lasts 14 days (after you receive your order). To be eligible for a return, your item must be unworn, unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
Any item not in its original condition, appears to have been worn or damaged are not eligible for a return. If you are approved, then your store credit will be processed and we will be in contact with you via email. To complete your return, we require your receipt or proof of purchase. Please include this in your parcel when returning your item. If 14 days have gone by since you received your order, unfortunately we cannot offer you a return or exchange.
Orders purchased with a discount code are not eligible for a refund.
To begin a return please send an email at customerservice@blackonblackpeace.com